Hotel Sherpa Soul
Guest Guide & House Rules
Welcome to Hotel Sherpa Soul! We are happy to have you with us. This guide provides useful information to help you enjoy a clean, comfortable and peaceful stay in Kathmandu.
1. Wi-Fi Access
Complimentary fiber Wi-Fi is available in all rooms and common areas.
2. Check-in & Check-out
Check-in: Please confirm with reception.
Check-out: By 11:00 AM.
Guests who need a late check-out or stay extension should contact reception in advance. Extensions depend on room availability.
3. Payment Information
If you have not completed payment at check-in, please contact reception to settle your outstanding room balance as agreed.
If you have already paid, you may disregard this reminder.
For billing questions or payment clarification, please speak with reception.
4. Hot Water & Room Facilities
- Hot water is available at all times.
- Air conditioning is available only in selected rooms. Room facilities vary by room type.
- If something is not working properly, please inform reception.
5. Room Cleaning & Towels
Room cleaning is available on request.
Guests may contact reception for cleaning, fresh towels or essential supplies.
6. Quiet Hours
Quiet hours: 10:00 PM to 7:00 AM.
Please:
- Keep noise to a minimum during quiet hours.
- Keep conversations and phone calls quiet in corridors and shared spaces.
- Close doors gently.
- Respect other guests' privacy and comfort.
The goal is to maintain a peaceful sleeping environment for everyone.
8. Safety & Security
- Lock your room when leaving.
- Keep your valuables and personal belongings secure.
- Report damage, maintenance problems and safety concerns to reception.
- Treat hotel property, staff and fellow guests with respect.
- Follow reasonable safety instructions from hotel staff.
Legal Compliance & Prohibited Activities
All guests must comply with the applicable laws of Nepal while staying at the hotel.
The following activities are prohibited on hotel premises:
- Possession, use, sale or distribution of illegal drugs or other substances prohibited by law.
- Human trafficking, exploitation, sexual abuse, or activities involving coercion or minors.
- Theft, fraud, violence, threats, harassment or deliberate damage to hotel property.
- Possession or use of illegal weapons or other items prohibited by law.
- Any other activity prohibited by applicable laws of Nepal.
Guest Identification:
Guests must provide accurate identification and registration information as required by applicable law and hotel procedures.
Safety and Reporting:
Guests should inform reception about unsafe or potentially illegal activity.
Enforcement:
Suspected illegal activity may be reported to the relevant authorities. The hotel will cooperate with lawful requests and take appropriate action in accordance with applicable law.
10. Local Help & Important Information
Guests may ask reception for local directions, transport assistance, sightseeing suggestions and general travel information.
Important:
Hotel Sherpa Soul does not have an on-site restaurant or private parking.
11. Contact Hotel Sherpa Soul
Thank You for Staying with Us!
We hope you enjoyed a clean, comfortable and peaceful stay at Hotel Sherpa Soul.
If you enjoyed your experience, we would truly appreciate your honest feedback. Your review helps other travellers discover our hotel and helps our small team continue to improve.
Thank you for choosing Hotel Sherpa Soul. We wish you safe travels and hope to welcome you again!
Team Hotel Sherpa Soul